We are committed to protecting the privacy of our customers while at
the
same time providing a personalised and valuable service. While it is
important for us to collect personal information about you all such
information will be collected with your consent.

<strong>Who we are</strong>

This Privacy Policy explains our privacy practices in relation to
Dietbox. Our website is <a href="https://www.dietbox.pk">www.dietbox.pk</a> .

In order to provide our Services and Websites to you and to promote
our
business, we will need to collect and process certain personal
information about you. We are committed to protecting the privacy of
our
customers in accordance with applicable data protection laws,
including
the General Data Protection Regulation (together, <strong>“Data
Protection Laws”</strong>).

<strong>Contacting us</strong>

If you have any questions at all about this Privacy Policy, our
Services
or Websites or about how we use and process your personal
information,
please contact us by email at <a href="mailto:support@dietbox.pk">support@dietbox.pk</a>

<strong>Changes to this Privacy Policy</strong>

Changes to this Privacy Policy will be posted on this page and/or
elsewhere on our Websites as appropriate, so that you will be aware
of
the information we collect and how we use it at all times. You are
asked
to read this regularly so that you are satisfied with the privacy
conditions under which we provide our Services and Websites to
you.

<strong>Our role</strong>

We collect certain personal information about you as further
described in
this Privacy Policy, either in providing our Services or Websites to
you
or so that we may promote our Services to you.

Under applicable Data Protection Laws, we will be the<strong> “data
controller” </strong>of the personal information that we collect
about
you in connection with your use of our Services or Websites.

<strong>When we collect information </strong>

We will collect personal information about you in these
circumstances:
<ul>
 	<li>When you create an account or fill in forms on our Websites</li>
 	<li>When you contact us by phone, email or otherwise interact with
us or
provide information to us</li>
 	<li>When you order any Services from us</li>
 	<li>When you subscribe to notifications, emails, newsletters or
other
communications</li>
 	<li>When you redeem a benefit, enter a promotion, competition or
survey</li>
 	<li>When you submit payment information to us</li>
 	<li>When you visit our Websites</li>
</ul>
<strong>What information we collect</strong>

We may collect the following types of personal information about
you:
<ul>
 	<li>Your name</li>
 	<li>Telephone number</li>
 	<li>Email address</li>
 	<li>Delivery address</li>
 	<li>Personal information about your dietary needs, relevant medical
conditions, allergies and other requirements, goals and
preferences
related to our Services</li>
 	<li>Some limited demographic information relevant to our Services</li>
 	<li>We may also derive some information about you when you visit our
Websites or open emails that we send to you, including general
user
information about your computer and your visits (including your
IP
address, location, browser, operating system, referral source,
length of visit and the pages you visit). This information can
be
facilitated by cookies (see our <strong>Cookies </strong>policy
below)</li>
</ul>
<strong>How we use your information</strong>

We may use the personal information we collect in a number of ways,
including:
<ul>
 	<li>Identifying you and managing your account and relationship with
us</li>
 	<li>Processing your orders</li>
 	<li>Discussing and advising you in relation to your requirements</li>
 	<li>Notifying you of changes to our Services and applicable legal
terms,
including this Privacy Policy</li>
 	<li>Better understanding who our customers are and what they want</li>
 	<li>Improving our Services and Websites</li>
 	<li>Promoting our similar goods and services to you</li>
 	<li>Managing our business, including for accounting and auditing
purposes</li>
 	<li>Maintaining our Websites and IT systems</li>
 	<li>Dealing with any complaints or legal disputes involving you or
our
suppliers</li>
 	<li>Preventing fraud</li>
</ul>
<strong>Lawful basis on which we use your information</strong>

We will only ever use your personal information as permitted under
Data
Protection Law, which means one or more of the following will always
apply:
<ul>
 	<li>To perform our contractual obligations</li>
 	<li>To comply with our legal and regulatory obligations</li>
 	<li>In pursuing our legitimate interests or those of a third party
(for
example, conducting our business in an efficient and compliant
manner) and where your interests and fundamental rights do not
override these interests</li>
 	<li>Where you have given clear and valid consent to such use.</li>
</ul>
<strong>We <u>do not</u> sell or share your personal information with
third parties for their own marketing purposes. </strong>

<strong>When we share your information with others</strong>

We may work with others as part of providing our Services and
Websites
and may need to share your information with them as follows:
<ul>
 	<li>To our employees, officers, insurers, professional advisors and
agents to the extent that it is reasonably necessary to do so
for
the above permitted purposes;</li>
 	<li>To our third party suppliers and subcontractors to help us
provide
our Services and Websites to you and for other legitimate
business
reasons. These third parties include:
<ul>
 	<li>our delivery team</li>
 	<li>our hosting service provider</li>
 	<li>our customer relationship management system (CRM)
provider</li>
 	<li>our printers and PR team</li>
 	<li>other third party subcontractors and service providers
involved in our business</li>
</ul>
</li>
 	<li>To our regulators and law enforcement agencies</li>
 	<li>In the context of the possible sale or restructuring of our
business</li>
</ul>
We require all third parties to respect the confidentiality of your
personal information. All our service providers are required to take
appropriate security measures to protect your personal information.
We
do not allow them to use your personal data for their own purposes,
but
only for specified purposes and in accordance with our
instructions.

<strong>Cookies</strong>

We may use a “cookie” or your IP Address to recognise your computer
via
our website. Cookies are small pieces of information that are stored
by
your browser on your hard drive. They can inform us of the pages you
visit, and your preferences, which enables us to provide you with a
better online experience.

You have the ability to accept or decline cookies by modifying the
settings in your browser. However, you may not be able to use all
the
interactive features of our site if cookies are disabled. To find
out
how to enable/disable cookies see <a href="http://www.allaboutcookies.org">www.allaboutcookies.org</a>

<strong>Third Party Sites and Services</strong>

Our Websites may contain links to third party websites. Please be
notified that we cannot be held responsible for the privacy
practices of
other websites. We encourage all visitors to be aware and read the
privacy statements of each and every website that collects
personally
identifiable information.

<strong>Where your information is stored</strong>

Your information will be held at our offices in Karachi and our main
hosting data centres for our Websites are located in the
Pakistan.

<strong>How we keep your personal information safe</strong>

We will safeguard your information in our custody. We have developed
and
will maintain adequate security procedures to safeguard personal
information against loss, theft, copying, and unauthorised
disclosure,
use or modification. Access to personal information is restricted to
employees and authorised service providers who need it to perform
their
work. We also regularly review our information collection, storage
and
processing practices, including physical security measures, to guard
against unauthorised access to systems

<strong>Retention of Records</strong>

We will do our best not to keep your personal information for longer
than
necessary to facilitate your use of the Services and Websites, other
than as required by law. We will regularly review the information
that
we hold and delete unnecessary information from our systems.

Unless you request otherwise, we may retain information that will
make
providing our Services and Websites to you more convenient and
safer,
such as your dietary preferences and requirements and important
allergy
and health information in relation to previous orders, but you have
the
right to ask us to delete any information that we hold about you –
see
the <strong>Your Rights</strong> section below.

When your personal information is no longer required, it will be
destroyed either by shredding or other approved destruction methods
to
prevent unauthorised parties from gaining access to the information
during and after the process.

<strong>Your rights</strong>

You have several rights as a data subject as summarised below:
<ul>
 	<li><strong>Access:</strong> You have the right to obtain
confirmation
as to whether your personal information is being processed by us
and, if it is, to access your information and details of how we
process it, as long as this does not adversely affect the rights
and
freedoms of others.</li>
 	<li><strong>Rectification:</strong> We will rectify any errors in
the
personal information we hold on request.</li>
 	<li><strong>Erasure:</strong> You may ask us to erase your personal
information from our systems in the following situations:
<ul>
 	<li>The information is no longer necessary in relation to
the
purpose for which it was collected;</li>
 	<li>You withdraw your consent on which the processing is
based
and where there is no other legal ground for the
processing;</li>
 	<li>You object to the processing and there are no overriding
legitimate grounds for the processing;</li>
 	<li>The information has been unlawfully processed;</li>
 	<li>The information has to be erased for compliance with a
legal
obligation to which we are subject.</li>
</ul>
</li>
 	<li><strong>Right to restrict processing: </strong>You have the
right to
restrict our processing on specified grounds.</li>
 	<li><strong>Notification:</strong> Where you have asked us to
rectify,
erase or restrict processing of your information, we shall
communicate the same to each recipient to whom your information
has
been disclosed, unless this proves impossible or involves
disproportionate effort, in which case we shall let you know.</li>
 	<li><strong>Data portability:</strong> You have the right in
specific
circumstances where processing is based on consent to receive
your
information in a structured, commonly used and machine-readable
format and have the right to transmit the information to another
controller without hindrance, provided that our processing is
carried out by automated means.</li>
 	<li><strong>Right to object: </strong>In certain circumstances you
have
the right to object to our processing of your information,
including
in relation to profiling, direct marketing or scientific or
historical research purposes.</li>
</ul>
You also have the right to object to automated decision-making,
including
profiling, but we do not use your information for these
purposes.

<strong>How to exercise your rights</strong>

To exercise any of your other data subject rights, please contact us
(see
<strong>Contacting Us)</strong>:
<ul>
 	<li>You may request a copy of information undergoing processing,
subject
to evidence of your identity (normally a certified copy of your
passport plus an original copy of a utility bill showing your
current address). The first copy shall be provided without
charge,
but reasonable administration fees shall be charged for
additional
or subsequent copies.</li>
 	<li>We shall respond to your requests without undue delay and in any
event within one month unless we need to extend such period by
up to
two further months in specific circumstances.</li>
 	<li>Please note that if you delete or restrict your account or
required
information, this may prevent you from making full use of our
Services or Websites.</li>
</ul>
<strong>What happens if a data breach occurs</strong>

Whilst we endeavour to keep your personal information safe, we have
an
internal investigation procedure in case of data protection security
breaches.

In the event of data theft, we may suspend access to our servers,
emails
and online systems and take other urgent steps to prevent further
unauthorised access to information.

If we believe that our data has been compromised, we will report the
issue to the PTA &amp; FIA

We will notify you without delay if we believe a data breach is
likely to
result in a significant risk to your rights and freedoms. Any
notification will describe in clear and plain language the nature of
the
personal data breach and contain all required information.
<h3>Cookie Policy</h3>
<strong>Cookies and how they benefit you</strong>
Our website uses cookies, as almost all websites do, to help provide
you
with the best experience we can. Cookies are small text files that
are
placed on your computer or mobile phone when you browse websites.

<strong>Our cookies help us:</strong>
<ul>
 	<li>Make our website work as you’d expect</li>
 	<li>Improve the speed/security of the site</li>
 	<li>Continuously improve our website for you</li>
 	<li>Make our marketing more efficient (ultimately helping us to
offer
the service we do at the price we do)</li>
</ul>
<strong>We do not use cookies to:</strong>
<ul>
 	<li>Collect any personally identifiable information (without your
express permission)</li>
 	<li>Collect any sensitive information (without your express
permission)</li>
 	<li>Pass personally identifiable data to third parties</li>
</ul>
You can learn more about all the cookies we use below.

<strong>Granting us permission to use cookies
</strong>If the settings on your software that you are using to view
this
website (your browser) are adjusted to accept cookies we take this,
and
your continued use of our website, to mean that you are fine with
this.
Should you wish to remove or not use cookies from our site you can
learn
how to do this below, however doing so will likely mean that our
site
will not work as you would expect.

<strong>More about our Cookies – </strong><strong>Website
Function
Cookies</strong>

<strong>Our own cookies
</strong>We use cookies to make our website work including:
<ul>
 	<li>Making our shopping basket and checkout work</li>
 	<li>Allowing you to add comments to our site</li>
</ul>
There is no way to prevent these cookies being set other than to not
use
our site.

<strong>Anonymous Visitor Statistics Cookies
</strong>We use cookies to compile visitor statistics such as how
many
people have visited our website, what type of technology they are
using
(e.g. Mac or Windows which helps to identify when our site isn’t
working
as it should for particular technologies), how long they spend on
the
site, what page they look at etc. This helps us to continuously
improve
our website. These so called â€œanalyticsâ€ programs also tell us
if ,
on an anonymous basis, how people reached this site (e.g. from a
search
engine) and whether they have been here before helping us to put
more
money into developing our services for you instead of marketing
spend.

<strong>We use:</strong>

<strong>Advertising Cookies
</strong>Cookies are widely used in online advertising. Neither us,
advertisers or our advertising partners can gain personally
identifiable
information from these cookies.

You can learn more about online advertising at
http://www.youronlinechoices.com. You can opt-out of almost all
advertising cookies at http://www.youronlinechoices.com although we
would prefer that you didn’t as ultimately adverts help keep much of
the
internet free. It is also worth noting that opting out of
advertising
cookies will not mean you won’t see adverts, just simply that they
won’t
be tailored to you any longer.

<strong>We use:</strong>
<ul>
 	<li>DoubleClick – owned by Google</li>
 	<li>Admeld</li>
 	<li>Right Media owned by Yahoo!</li>
</ul>
<strong>Re-marketing Cookies
</strong>You may notice that sometimes after visiting a site you see
increased numbers of adverts from the site you visited. This is
because
advertisers, including ourselves pay for these adverts. The
technology
to do this is made possible by cookies and as such we may place a so
called â€œremarketing cookieâ€ during your visit. We use these
adverts
to offer special offers etc to encourage you to come back to our
site.
Don’t worry we are unable to proactively reach out to you as the
whole
process is entirely anonymised. You can opt out of these cookies at
anytime as explained above.

<strong>Affiliate Cookies
</strong>We have a number of partners who promote our service on a
success-only basis (i.e. instead of paying for advertising, we pay
them
commissions on sales). Cookies are required to allow us to reward
these
partners and these cookies are usually provided by specialist
companies
(known as affiliate networks). Neither us, the networks, or the
partner
advertising or recommending our services are able to identify you
personally. We ask you to support us by allowing these cookies which
ultimately help us to offer you the service we do at the price we
do.
Our affiliate cookies are provided by:

<strong>Turning Cookies Off
</strong>You can usually switch cookies off by adjusting your
browser
settings to stop it from accepting cookies. Doing so however will
likely
limit the functionality of our’s and a large proportion of the
world’s
websites as cookies are a standard part of most modern websites

It may be that you concerns around cookies relate to so called
“spyware”.
Rather than switching off cookies in your browser you may find that
anti-spyware software achieves the same objective by automatically
deleting cookies considered to be invasive.